How can companies ensure that new employees not only understand and align with customer experience goals and values during the onboarding process, but also actively embody and champion these values in their day-to-day interactions with customers?

Companies can ensure that new employees understand and align with customer experience goals and values during onboarding by incorporating customer-centric training modules and interactive workshops. They can also provide real-life examples and case studies to illustrate the importance of these values. To ensure employees actively embody and champion these values in their day-to-day interactions with customers, companies can create a supportive and inclusive work culture that encourages open communication and feedback. Additionally, recognizing and rewarding employees who consistently demonstrate these values can reinforce their importance and encourage others to follow suit.