How can leaders ensure that new employees are consistently aligned with the company's Customer Experience goals and values, even as they progress in their roles and responsibilities?

Leaders can ensure that new employees are consistently aligned with the company's Customer Experience goals and values by clearly communicating expectations and values from the beginning. They should provide ongoing training and development opportunities to reinforce these values and goals. Regular feedback and performance evaluations can also help ensure that employees understand and prioritize the customer experience. Additionally, leaders should lead by example and demonstrate the importance of customer experience in all aspects of the business.