How can businesses ensure long-term success and sustainability of their CX Ambassador training programs, beyond just measuring short-term improvements in customer satisfaction and loyalty?

To ensure long-term success and sustainability of their CX Ambassador training programs, businesses can focus on continuous improvement and reinforcement of skills through ongoing training and development opportunities. They can also prioritize employee engagement and motivation by recognizing and rewarding top performers, as well as fostering a culture of customer-centricity throughout the organization. Additionally, businesses can gather feedback from both employees and customers to identify areas for improvement and make necessary adjustments to the training program to meet evolving needs and expectations. Lastly, businesses can establish clear goals and objectives for the program, aligning them with the overall business strategy to ensure that the program remains relevant and impactful in the long run.