How can companies ensure that their CX Ambassadors stay motivated and engaged in delivering exceptional customer experiences over the long term?

Companies can ensure that their CX Ambassadors stay motivated and engaged by providing ongoing training and development opportunities to keep their skills sharp and relevant. Recognizing and rewarding their efforts through incentives, bonuses, or public recognition can also help boost morale and motivation. Creating a positive and supportive work environment where employees feel valued and empowered to make decisions can further encourage them to deliver exceptional customer experiences consistently. Regular feedback and communication channels should be established to address any concerns or issues promptly, ensuring that CX Ambassadors feel heard and supported in their roles.