How can companies ensure that their CX-related training and communication initiatives are not only effective in the short term, but also have a lasting impact on employee engagement and customer satisfaction in the long run?

Companies can ensure that their CX-related training and communication initiatives have a lasting impact by incorporating them into the company culture and values, providing ongoing support and reinforcement, and measuring the effectiveness of the initiatives through regular feedback and performance evaluations. Additionally, companies can create opportunities for employees to apply their training in real-world scenarios and provide incentives for continued engagement and improvement. By fostering a culture of continuous learning and development, companies can ensure that their CX initiatives have a lasting impact on employee engagement and customer satisfaction in the long run.