In what ways can companies ensure that continuous customer experience training remains effective and impactful in the long term, beyond just the initial implementation and assessment stages?

Companies can ensure that continuous customer experience training remains effective and impactful in the long term by regularly updating training materials to reflect changing customer needs and expectations. They can also provide ongoing support and coaching to employees to reinforce learning and encourage consistent application of skills. Additionally, incorporating feedback from customers and employees into training programs can help identify areas for improvement and ensure that training remains relevant and engaging over time. Finally, fostering a culture of continuous learning and improvement within the organization can help sustain the impact of customer experience training in the long term.