How can organizations ensure that their customer-centric culture is not only adopted by new employees, but also sustained over time to drive long-term business success?

Organizations can ensure their customer-centric culture is adopted by new employees by incorporating it into their onboarding process, providing ongoing training and support, and setting clear expectations for customer service. To sustain this culture over time, organizations can reinforce the importance of customer-centricity through regular communication, recognition of employees who exemplify these values, and incorporating customer feedback into decision-making processes. By consistently prioritizing customer needs and demonstrating the value of a customer-centric approach, organizations can drive long-term business success.