How can companies ensure that their customer-centric culture remains strong and sustainable over time, and what strategies can they implement to continuously improve customer satisfaction and loyalty?

Companies can ensure their customer-centric culture remains strong and sustainable by consistently listening to customer feedback, aligning all departments around the customer experience, and providing ongoing training for employees on customer service best practices. To continuously improve customer satisfaction and loyalty, companies can implement strategies such as personalizing interactions with customers, offering loyalty programs, and regularly measuring and analyzing customer satisfaction metrics to identify areas for improvement. By prioritizing customer needs and consistently striving to exceed expectations, companies can build long-lasting relationships with their customers and maintain a strong customer-centric culture.