How can companies ensure that their customer-centric mindset is not just a temporary trend, but rather a long-term cultural shift that becomes ingrained in their organizational DNA?

Companies can ensure that their customer-centric mindset becomes a long-term cultural shift by embedding it into their core values and mission statement. They should consistently prioritize customer feedback and incorporate it into their decision-making processes. Training employees at all levels to prioritize customer satisfaction and providing ongoing support and resources for customer-centric initiatives are also crucial. Finally, leadership should lead by example and consistently reinforce the importance of a customer-centric approach throughout the organization.