How can companies ensure that their internal CX community network is not only driving improvements in customer experience, but also fostering a culture of collaboration, innovation, and continuous learning among employees?

Companies can ensure that their internal CX community network is driving improvements in customer experience by fostering a culture of collaboration, innovation, and continuous learning among employees through regular communication and feedback sessions. Encouraging cross-functional teams to work together on CX initiatives can also promote collaboration and innovation. Providing opportunities for training and development in CX best practices can help employees continuously learn and improve their skills. Recognizing and rewarding employees who contribute to the success of the CX community network can further incentivize collaboration and innovation.