How can companies ensure that their innovative methods, such as gamification and ongoing training, not only cultivate a workforce of enthusiastic CX ambassadors, but also lead to tangible improvements in customer satisfaction and loyalty?

Companies can ensure that their innovative methods, such as gamification and ongoing training, cultivate a workforce of enthusiastic CX ambassadors by providing clear goals and incentives for participation. They can also regularly communicate the impact of these methods on customer satisfaction and loyalty to motivate employees. Additionally, companies should gather feedback from both employees and customers to continuously improve and refine their innovative methods to ensure they are effectively driving tangible improvements in customer satisfaction and loyalty.