How can companies ensure that their diversity and inclusion training programs are not only improving the cultural competence of their customer experience team, but also fostering a more inclusive and equitable work environment for all employees?

Companies can ensure that their diversity and inclusion training programs are effective by incorporating interactive and engaging activities that promote empathy and understanding among team members. Additionally, providing ongoing support and resources for employees to continue their learning beyond the training sessions is crucial. Encouraging open communication and feedback channels can also help create a safe space for employees to discuss diversity and inclusion issues. Lastly, leadership should actively demonstrate their commitment to diversity and inclusion by modeling inclusive behaviors and holding all team members accountable for upholding these values in the workplace.