How can organizations ensure that recognition programs like 'CX-Hero of the Month' are inclusive and equitable for all employees, regardless of their role or level within the company?

To ensure that recognition programs like 'CX-Hero of the Month' are inclusive and equitable for all employees, organizations can establish clear criteria and metrics for selection that are transparent and accessible to all. They can also ensure that the nomination process is open to all employees and that all contributions, regardless of role or level, are considered. Additionally, organizations can provide training and resources to managers to help them recognize and appreciate the diverse contributions of their team members. Finally, regular evaluation and adjustment of the recognition program based on feedback from employees can help ensure its ongoing inclusivity and equity.