How can companies ensure that recognition programs, such as 'CX-Hero of the Month', are inclusive and equitable to all employees, regardless of their role or level within the organization?

Companies can ensure that recognition programs are inclusive and equitable by clearly defining the criteria for selection based on measurable contributions to customer experience. They should also provide opportunities for all employees, regardless of their role or level, to be nominated for recognition. Additionally, companies should have a diverse selection committee to review nominations and ensure fairness in the selection process. Regularly reviewing and adjusting the recognition program to address any biases or gaps in representation can also help ensure inclusivity and equity for all employees.