How can companies effectively ensure that their customer experience training programs are truly integrating diverse narratives and perspectives to create a more inclusive environment for global customers, rather than just paying lip service to the idea of diversity and inclusion?

Companies can effectively ensure that their customer experience training programs are integrating diverse narratives and perspectives by actively seeking out feedback from a diverse range of customers and employees to understand their unique experiences and perspectives. They can also incorporate diversity and inclusion training into all levels of the organization, not just at the customer service level, to ensure that all employees are equipped to provide an inclusive customer experience. Additionally, companies can regularly review and update their training programs to reflect the evolving needs and expectations of their diverse customer base, and hold themselves accountable by setting measurable goals and tracking progress towards creating a more inclusive environment for global customers.