How can companies ensure that their CX awards program is inclusive and equitable for all employees, regardless of their role or level within the organization?

Companies can ensure inclusivity and equity in their CX awards program by clearly defining criteria for eligibility that are relevant to all employees, regardless of their role or level. They should also provide equal opportunities for recognition by considering a diverse range of contributions to customer experience, not just those from high-ranking employees. Additionally, companies should ensure that the selection process is transparent and free from bias, with clear guidelines on how winners are chosen. Regularly reviewing and updating the program based on feedback from employees can also help ensure that it remains inclusive and equitable for all.