How can companies ensure that their immersive training programs not only instill customer experience goals and values in new employees, but also inspire long-term commitment to delivering exceptional service?

Companies can ensure that their immersive training programs instill customer experience goals and values in new employees by incorporating real-life scenarios and interactive exercises that simulate customer interactions. Additionally, providing ongoing support and feedback throughout the training process can help reinforce the importance of delivering exceptional service. To inspire long-term commitment, companies should emphasize the impact of exceptional customer service on both the customer and the overall success of the business, while also offering opportunities for continued growth and development in this area.