How can CX Ambassadors ensure that the use of automation does not compromise the human connection and emotional resonance that is essential for creating a truly exceptional customer experience?

CX Ambassadors can ensure that the use of automation does not compromise the human connection by maintaining a balance between automated interactions and personalized, human touchpoints. They can also regularly gather feedback from customers to understand their preferences and adjust automation strategies accordingly. Additionally, training employees to empathize with customers and handle emotionally charged situations can help maintain emotional resonance in customer interactions. Lastly, leveraging automation to streamline processes and free up time for employees to focus on building relationships with customers can also help ensure a truly exceptional customer experience.