How can companies ensure that the use of technology in their CX awards program does not lead to feelings of exclusion or favoritism among employees?

Companies can ensure that the use of technology in their CX awards program does not lead to feelings of exclusion or favoritism among employees by implementing transparent and fair criteria for award selection. They can also provide training and support for employees to ensure they understand how the technology is being used and how it impacts the awards process. Additionally, companies can encourage open communication and feedback from employees to address any concerns or issues that may arise from the use of technology in the CX awards program.