How can companies ensure that recognizing employees as CX-Heroes of the Month is done in a fair and transparent manner, to maintain employee motivation and engagement?

Companies can ensure that recognizing employees as CX-Heroes of the Month is done fairly and transparently by establishing clear criteria for selection, such as customer feedback scores or number of positive reviews. They can also involve employees in the nomination and selection process to ensure transparency and buy-in. Additionally, providing feedback to all employees, not just the winners, on their performance and areas for improvement can help maintain motivation and engagement. Regularly reviewing and updating the recognition process based on feedback from employees can also help ensure fairness and transparency.