How can organizations ensure that peer-to-peer recognition and rewards within their CX ambassador programs are fair and inclusive, regardless of hierarchy or departmental boundaries?

Organizations can ensure fairness and inclusivity in peer-to-peer recognition and rewards within their CX ambassador programs by establishing clear criteria for recognition that are transparent and accessible to all employees. They can also encourage a culture of collaboration and teamwork where contributions from all levels and departments are valued equally. Additionally, implementing a peer nomination system can help ensure that recognition is based on merit rather than hierarchy. Regularly reviewing and adjusting the recognition and rewards process based on feedback from employees can also help ensure fairness and inclusivity.