How can companies ensure ongoing engagement and participation within their internal CX community network to sustain a culture of innovation and drive continuous improvement in customer experience?

Companies can ensure ongoing engagement and participation within their internal CX community network by fostering a culture of open communication and collaboration, providing opportunities for employees to share ideas and feedback, recognizing and rewarding contributions to the community, and implementing regular training and development programs to keep employees engaged and motivated. By creating a supportive and inclusive environment, companies can sustain a culture of innovation and drive continuous improvement in customer experience through the collective efforts of their internal CX community network.