How can companies ensure sustained engagement and participation within their internal CX community network to continuously drive improvements in customer experience initiatives?

Companies can ensure sustained engagement and participation within their internal CX community network by fostering a culture of collaboration and open communication. This can be achieved through regular training sessions, workshops, and feedback mechanisms to keep employees motivated and engaged. Recognizing and rewarding contributions from members of the community can also help in driving continuous improvements in customer experience initiatives. Additionally, providing access to relevant resources, tools, and support can empower employees to actively participate and contribute to the community network. Regularly monitoring and evaluating the impact of the community network on customer experience initiatives can help in identifying areas for improvement and ensuring sustained engagement over time.