How can organizations ensure that their empowered CX ambassadors are consistently making decisions that align with the company's values and goals while still providing excellent customer service?
Organizations can ensure that their empowered CX ambassadors are consistently making decisions that align with the company's values and goals by providing thorough training on company values and goals, clear guidelines and policies for decision-making, regular feedback and performance evaluations, and ongoing communication and support from leadership. By empowering CX ambassadors with the necessary tools and information, organizations can ensure they are equipped to provide excellent customer service while staying aligned with the company's values and goals. Regular monitoring and supervision can also help ensure consistency in decision-making.
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