How can companies ensure that their employees are properly trained to effectively utilize the technology implemented for enhancing communication and integration of CX guidelines into their company culture?

Companies can ensure that their employees are properly trained by providing comprehensive training programs that cover the technology being implemented and how it can be used to enhance communication and integrate CX guidelines. This training should be ongoing to keep employees updated on any changes or updates to the technology. Companies should also provide hands-on practice and support to help employees become proficient in using the technology in their daily work. Additionally, creating a culture that values continuous learning and encourages employees to ask questions and seek help when needed can also help ensure that employees are properly trained to effectively utilize the technology.