How can companies ensure that their employees are properly trained and equipped to effectively take ownership in Customer Experience in order to drive positive impacts on overall customer satisfaction and loyalty?

Companies can ensure that their employees are properly trained and equipped to take ownership in Customer Experience by providing comprehensive training programs that focus on customer service skills, empathy, and problem-solving. They can also offer ongoing support and feedback to help employees continuously improve their customer interactions. Additionally, companies should empower employees to make decisions and take initiative in resolving customer issues, which can lead to increased customer satisfaction and loyalty. By fostering a customer-centric culture and setting clear expectations, companies can create a workforce that is dedicated to delivering exceptional customer experiences.