How can companies ensure that their employees are properly trained and equipped to effectively utilize technology to enhance the customer experience in today's digital age?

Companies can ensure that their employees are properly trained and equipped to utilize technology by investing in regular training programs and workshops on the latest technologies. They can also provide access to relevant tools and resources, such as software and hardware, to help employees effectively implement technology in their roles. Additionally, companies can encourage a culture of continuous learning and innovation to keep employees up-to-date with the latest trends and best practices in utilizing technology to enhance the customer experience.