How can companies ensure that employees are properly trained and equipped to effectively utilize technology in order to anticipate and meet customer needs in a customer-centric culture?

Companies can ensure that employees are properly trained and equipped to effectively utilize technology by investing in continuous training programs that focus on the latest technological advancements. Providing hands-on experience and simulations can help employees practice using technology in real-life scenarios. Additionally, companies should offer support and resources to help employees troubleshoot any issues they encounter while using technology. Creating a culture that values innovation and encourages employees to experiment with new technologies can also help them anticipate and meet customer needs in a customer-centric culture.