How can companies ensure that their employees are equipped with the necessary training and resources to effectively represent the brand and deliver exceptional customer experiences, and what role does ongoing education and development play in maintaining high levels of employee engagement and customer satisfaction?

Companies can ensure their employees are equipped with necessary training and resources by investing in comprehensive onboarding programs, providing continuous learning opportunities, and offering access to tools and technology that support their work. Ongoing education and development play a crucial role in maintaining high levels of employee engagement and customer satisfaction by keeping employees motivated, up-to-date on industry trends, and equipped with the skills needed to deliver exceptional customer experiences. By prioritizing employee development, companies can create a culture of continuous improvement that ultimately benefits both employees and customers.