How can organizations ensure that their employees are equipped with the necessary skills and training to effectively serve as CX ambassadors and positively impact customer satisfaction?

Organizations can ensure that their employees are equipped with the necessary skills and training by implementing a comprehensive training program that focuses on customer service, communication, problem-solving, and empathy. Providing ongoing training and development opportunities to keep employees up-to-date with the latest trends and best practices in customer experience. Encouraging a culture of continuous learning and feedback to help employees improve their skills and performance. Recognizing and rewarding employees who demonstrate exceptional customer service and serve as positive CX ambassadors to motivate others to do the same.