How can companies ensure that their employees are consistently implementing customer-centric practices in their day-to-day interactions, beyond just tracking metrics and conducting surveys?

Companies can ensure that their employees are consistently implementing customer-centric practices by providing ongoing training and coaching on the importance of customer satisfaction. They can also create a culture that values and rewards customer-focused behaviors, such as recognizing and celebrating employees who go above and beyond for customers. Additionally, companies can empower employees to make decisions that prioritize customer needs by giving them the autonomy and authority to resolve customer issues in a timely and effective manner. By fostering a customer-centric mindset throughout the organization and leading by example, companies can ensure that their employees prioritize customer satisfaction in their day-to-day interactions.