How can companies ensure that their employees are consistently prioritizing customer experience in their day-to-day interactions, and what strategies can be implemented to maintain a customer-centric culture within the organization?

Companies can ensure that their employees prioritize customer experience by setting clear expectations and goals related to customer satisfaction, providing ongoing training and development opportunities focused on customer service skills, and recognizing and rewarding employees who demonstrate exceptional customer-centric behaviors. To maintain a customer-centric culture, organizations can regularly gather feedback from customers to identify areas for improvement, empower employees to make decisions that prioritize customer needs, and foster a culture of open communication and collaboration across all levels of the organization to ensure that customer experience remains a top priority.