How can companies ensure that their employees are not only receiving customer feedback, but also actively engaging with it to continuously improve their performance and maintain a customer-centric mindset in the long term?

Companies can ensure that their employees are actively engaging with customer feedback by implementing regular training sessions on how to effectively analyze and respond to feedback. They can also establish clear communication channels for employees to share feedback internally and discuss strategies for improvement. Additionally, setting performance goals related to customer satisfaction and incorporating feedback into performance evaluations can incentivize employees to prioritize customer-centricity. Lastly, fostering a culture of openness and transparency where feedback is valued and acted upon can help maintain a customer-centric mindset in the long term.