How can companies ensure that their employees stay engaged and motivated to continuously upskill and improve their customer experience skills through technology-driven training programs?

Companies can ensure that their employees stay engaged and motivated by providing interactive and personalized training programs that cater to individual learning styles. Offering incentives, rewards, and recognition for completing training modules can also help maintain motivation. Additionally, creating a supportive and collaborative learning environment where employees can share knowledge and experiences can further encourage engagement. Regularly updating training content and incorporating new technologies to keep the programs relevant and engaging is essential to continuously upskilling employees and improving customer experience skills.