How can companies ensure that their new employees are not only aware of the company's CX goals and values, but also actively engaged and passionate about delivering exceptional customer experiences?

Companies can ensure that new employees are aware of their CX goals and values by incorporating them into the onboarding process, providing training and resources on customer experience, and consistently reinforcing these values through communication and feedback. To ensure active engagement and passion for delivering exceptional customer experiences, companies can encourage employee participation in decision-making processes, recognize and reward employees who exemplify these values, and foster a positive and supportive work culture that prioritizes customer satisfaction. By creating a strong foundation of understanding, support, and motivation, companies can empower their employees to embody and champion the company's CX goals and values.