How can companies ensure that their employees are fully engaged and committed to upholding CX guidelines in their daily practices, and what role does leadership play in fostering a customer-centric culture within the organization?

Companies can ensure that employees are fully engaged and committed to upholding CX guidelines by providing thorough training, setting clear expectations, and recognizing and rewarding employees who demonstrate customer-centric behaviors. Leadership plays a crucial role in fostering a customer-centric culture by setting the tone, leading by example, and prioritizing customer satisfaction in decision-making processes. Effective communication, regular feedback, and creating a supportive environment where employees feel empowered to prioritize customer needs are also key factors in ensuring commitment to CX guidelines.