How can companies ensure that their employees are consistently demonstrating a customer-centric mindset in their day-to-day interactions, and what strategies can be implemented to address any gaps in embodying company values?

Companies can ensure that their employees are consistently demonstrating a customer-centric mindset by providing thorough training on the company's values and customer service expectations. Regular feedback and performance evaluations can help identify any gaps in embodying company values, allowing for targeted coaching and support. Implementing recognition programs and incentives for employees who exemplify customer-centric behaviors can also reinforce the importance of putting the customer first in all interactions. Additionally, fostering a culture of open communication and empowerment can encourage employees to take ownership of their roles in delivering exceptional customer experiences.