How can companies ensure that their employees are consistently applying their customer-centric mindset in all aspects of their roles, beyond just customer interactions, to truly embody the values of a CX ambassador?

Companies can ensure that their employees consistently apply their customer-centric mindset by providing ongoing training and development opportunities focused on customer experience. They can also incorporate customer feedback into performance evaluations to reinforce the importance of customer-centricity. Additionally, companies can create a culture that prioritizes customer satisfaction and rewards employees who demonstrate a strong commitment to delivering exceptional customer experiences. Encouraging open communication and collaboration across departments can also help employees understand how their role impacts the overall customer experience, leading to a more holistic approach to customer-centricity.