How can leaders ensure that new employees maintain a strong emotional connection to Customer Experience goals over time, and what strategies can be implemented to continuously measure and track their impact on overall customer satisfaction levels?

Leaders can ensure that new employees maintain a strong emotional connection to Customer Experience goals by clearly communicating the importance of these goals and providing ongoing training and support. They can also foster a culture of empathy and customer-centricity within the organization. To continuously measure and track the impact of new employees on overall customer satisfaction levels, leaders can implement regular feedback mechanisms such as customer surveys, mystery shopping, and performance evaluations. Additionally, leaders can use key performance indicators (KPIs) related to customer satisfaction to monitor progress and make data-driven decisions.