How can companies ensure that their employees are consistently aware of the boundaries between transparency and confidentiality in internal CX communication, and what strategies can be implemented to reinforce these boundaries effectively?

Companies can ensure that their employees are consistently aware of the boundaries between transparency and confidentiality in internal CX communication by providing clear guidelines and training on the importance of confidentiality and transparency. Regular communication and reminders about these boundaries can help reinforce the message. Additionally, implementing a system of checks and balances where sensitive information is only shared on a need-to-know basis can help prevent breaches of confidentiality. Encouraging open communication channels for employees to raise concerns or questions about these boundaries can also help reinforce understanding and compliance.