How can companies ensure that employees are not only participating in CX-related training and workshops, but are also actively applying the knowledge and skills gained to improve customer experience within the organization?

Companies can ensure employees are actively applying CX-related training by setting clear expectations and goals for implementation. Providing ongoing support and resources, such as regular check-ins and access to tools, can help reinforce the importance of applying new skills. Recognizing and rewarding employees who demonstrate successful application of CX knowledge can also motivate others to follow suit. Additionally, creating a culture that values continuous learning and improvement can help foster a mindset of applying new knowledge to enhance customer experience.