How can companies ensure that their new employees not only understand the company's CX goals and values, but also embody them in their daily interactions with customers?

Companies can ensure that new employees understand and embody the company's CX goals and values by providing comprehensive training programs that focus on customer experience. This training should include role-playing scenarios, real-life examples, and ongoing feedback to reinforce the importance of customer-centric behavior. Additionally, companies can align performance metrics with CX goals to incentivize employees to prioritize customer satisfaction in their daily interactions. Regular communication and reinforcement of the company's values through team meetings, newsletters, and recognition programs can also help foster a culture of customer-centricity among new employees.