How can companies ensure that their employees are consistently embodying the values of customer experience in their daily interactions, and what strategies can they implement to maintain high levels of customer satisfaction over time?

Companies can ensure that their employees consistently embody the values of customer experience by providing thorough training on customer service standards, regularly reinforcing these values through internal communication and recognition programs, and setting clear expectations for behavior and performance. To maintain high levels of customer satisfaction over time, companies can implement strategies such as gathering and analyzing customer feedback to identify areas for improvement, empowering employees to make decisions that benefit the customer, and fostering a customer-centric culture that prioritizes the needs and preferences of customers in all aspects of the business.