How can companies ensure that their employees are consistently aligning their actions with the organization's customer experience values, and what role does leadership play in fostering a culture that prioritizes customer satisfaction?

Companies can ensure that employees align their actions with customer experience values by clearly communicating expectations, providing ongoing training and feedback, and recognizing and rewarding behaviors that support customer satisfaction. Leadership plays a crucial role in fostering a culture that prioritizes customer satisfaction by setting the tone, modeling desired behaviors, and holding employees accountable for their actions. Effective leadership can inspire and empower employees to consistently deliver exceptional customer experiences, ultimately driving customer loyalty and business success.