How can organizations ensure that their existing employees continue to champion customer experience goals, and what strategies can be implemented to measure their ongoing alignment with these goals?

Organizations can ensure that their existing employees continue to champion customer experience goals by providing ongoing training and development opportunities to reinforce the importance of customer-centricity. They can also create a culture that values and rewards employees who consistently prioritize customer satisfaction. Strategies to measure ongoing alignment with these goals include conducting regular performance evaluations that include customer experience metrics, gathering feedback from customers through surveys or reviews, and tracking key performance indicators related to customer satisfaction. Regular communication and recognition of employees who exemplify customer-centric behavior can also help reinforce the importance of these goals within the organization.