In what ways can companies ensure that their employees are fully aligned with and embodying customer-centric core values in their day-to-day interactions with customers?

Companies can ensure that their employees are fully aligned with customer-centric core values by clearly communicating these values and expectations to all staff members. Providing ongoing training and development opportunities that focus on customer service skills and techniques can help employees embody these values in their interactions with customers. Recognizing and rewarding employees who consistently demonstrate customer-centric behavior can also motivate others to follow suit. Additionally, soliciting feedback from customers and employees on their experiences can help identify areas for improvement and reinforce the importance of customer-centric values in the organization.