How can organizations ensure that their employees are consistently aligning their actions and decisions with the values of a customer-centric culture, and what strategies can be implemented to maintain this alignment over time?

Organizations can ensure that their employees are consistently aligning their actions and decisions with the values of a customer-centric culture by clearly communicating the organization's values and expectations, providing training and development opportunities to reinforce these values, and recognizing and rewarding employees who demonstrate customer-centric behaviors. Strategies that can be implemented to maintain this alignment over time include regular feedback and performance evaluations that assess employees' alignment with customer-centric values, fostering a culture of open communication and collaboration, and continuously reinforcing the importance of putting the customer at the center of all decisions and actions.