How can a company ensure that its employees are fully aligned with the company's culture transformation towards prioritizing customer satisfaction and enhancing the overall Customer Experience?

A company can ensure that its employees are fully aligned with the culture transformation towards prioritizing customer satisfaction and enhancing the overall Customer Experience by clearly communicating the vision and values of the company to all employees. Providing training and resources to help employees understand the importance of customer satisfaction and how their role contributes to it is also crucial. Recognizing and rewarding employees who exemplify the desired behaviors and values will further reinforce the importance of customer satisfaction within the organization. Regularly soliciting feedback from employees on ways to improve customer experience and incorporating their ideas into the company's strategies can also help ensure alignment with the culture transformation.