How can companies ensure that empathy training becomes ingrained in their company culture, rather than just a one-time event?

Companies can ensure that empathy training becomes ingrained in their company culture by consistently reinforcing the importance of empathy in all aspects of the business. This can be done through ongoing training sessions, incorporating empathy into company values and mission statements, and creating opportunities for employees to practice empathy in their daily interactions. Additionally, leaders should model empathetic behavior and provide feedback and recognition to employees who demonstrate empathy in their work. By making empathy a core part of the company culture, it will become a natural and integral part of how the company operates.