How can companies ensure that their customer experience teams are consistently incorporating empathy into their interactions with customers, and what strategies can be implemented to maintain high levels of empathy over time?

Companies can ensure that their customer experience teams are consistently incorporating empathy into their interactions with customers by providing ongoing training and coaching focused on empathy skills. Regular feedback and monitoring of customer interactions can also help identify areas for improvement. Additionally, creating a customer-centric culture within the organization and rewarding employees for demonstrating empathy can help maintain high levels of empathy over time. Implementing tools and technologies that facilitate empathetic communication, such as customer feedback surveys and empathy training modules, can also be effective strategies to ensure empathy remains a priority in customer interactions.